Refund policy

Return & Refund Policy 

All Sales Are Final

Due to the handcrafted and personal nature of our jewelry, all sales are final. We do not accept returns or offer refunds or exchanges.

Each Oxalis Jewelry piece is individually made and carefully inspected before shipping. For this reason, we cannot accept items back once they have left our studio.

Please review all product descriptions, sizing information, and photos carefully before completing your purchase. If you have any questions prior to ordering, we are always happy to help—just reach out before checkout.

Repairs & Replacements

While we do not offer returns or refunds, we do stand behind our craftsmanship.

If your jewelry arrives damaged or experiences a structural issue such as:

  • Broken chains

  • Failed clasps

  • Defective jump rings or connections

Please contact us within 7 days of delivery with clear photos of the issue. When appropriate, we will offer:

  • Repair, or

  • Replacement of the damaged component or item

Normal wear and tear, accidental damage, misuse, or improper care are not covered.

Non-Covered Situations

The following are not eligible for repair, replacement, return, or refund:

  • Changes of mind

  • Incorrect sizing selected at checkout

  • Damage caused by impact, pulling, bending, or improper storage

  • Tarnishing due to natural oxidation, body chemistry, or exposure to moisture or chemicals

Care Matters

Jewelry is delicate by nature. Following proper care guidelines will help ensure the longevity of your piece. Care instructions are included with every order and available on our website.

If you have any questions about this policy, please contact us before placing your order.